Reference

How sultan122 Handles Your Personal Information

This Privacy Policy covers every piece of information you share with sultan122 — from the moment you open an account to each time you deposit via DANA, OVO, or GoPay.

Account data protectedDANA, OVO, GoPay wallet details securedYour access and deletion rights applyData shared only where requiredContact us to update your records

Explore the Lobby Read FAQ

What We Collect and Why It Matters

sultan122 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create your sultan122 account, we collect the details you enter directly — name, contact address, and the e-wallet identifiers tied to DANA, OVO, or GoPay. Transaction records are stored as part of normal account operation: every deposit, withdrawal request, and wallet verification step leaves

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a log that we use to process your payments accurately and resolve any disputes. We also gather device and session data automatically — your browser type, IP address, and the pages you visit within the lobby. This helps us detect unusual login patterns and keep your
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account secure. Cookies and similar tracking tools record your session preferences so the lobby loads consistently on your next visit, whether you are in Bekasi or anywhere else in Indonesia. We do not sell your personal data to third parties for marketing. Data shared externally goes
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only to payment processors needed to complete your DANA, OVO, or GoPay transactions, and to service providers who help us run the platform under strict confidentiality terms. Access to your data depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the information we hold on your account, request a correction, or ask us to delete specific records, our support team handles privacy requests directly. Reach us through live chat inside the lobby, via the email address listed in your account settings, or through the help desk form on this site. We aim to acknowledge your request within one working day and provide a full response within the period required under applicable local law.

Team online

Live Chat

Open the chat widget inside your account dashboard to raise a privacy request. Our team will confirm receipt and walk you through next steps without delay.

Email Support

Send your data access or deletion request to the support email shown in your account settings. Include your registered e-wallet identifier — DANA, OVO, or GoPay — so we can locate your records quickly.

Help Desk Form

Use the contact form on this site to submit a written privacy inquiry. Select the Privacy topic so your message reaches the right team rather than general account support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a consistent set of controls across the four main areas where your data touches our systems — storage, cookies, account security, and retention. Each area is handled by the same standards whether you last logged in yesterday or six months ago. Here is how each one works in practice on sultan122.

Secure Storage Your account details and wallet identifiers for DANA, OVO, and GoPay are stored on servers protected by SSL encryption. Access is restricted to staff who need it to process payments or resolve account queries.

Cookie Controls Cookies on sultan122 track session state and lobby preferences only. You can adjust cookie permissions through your browser settings at any time; disabling them may affect how the lobby loads on your device.

Account Security Each login attempt is checked against your registered device and IP history. Unusual activity triggers an OTP verification step sent to your registered contact method before access is granted.

Data Retention We keep account and transaction records for the period required under applicable local law. Once that period ends, records are deleted or anonymised. You can request early deletion of non-mandatory data through our support channels.

Your Privacy Policy Questions, Addressed

These are the questions we hear most often from account holders about how their data is handled. If your question is not covered here, reach us through live chat or the help desk form and we will respond with a specific answer tied to your account.

We collect the registration details you enter — name, contact address, and the e-wallet identifier you link (DANA, OVO, or GoPay) — plus device and session data generated automatically when you access the lobby.

Yes. Wallet identifiers and transaction references are stored under SSL encryption and accessed only by payment-processing staff. We do not store full wallet passwords or PINs at any point.

You can. Submit a data access request through live chat or the support email in your account settings. We will identify the records tied to your account and provide them within the timeframe local law requires.

Send a deletion request via the help desk form or support email, selecting the Privacy topic. We will remove non-mandatory records promptly; some transaction logs must be retained for the period required by applicable local law.

Only where necessary. Payment processors handling your DANA, OVO, or GoPay transactions receive the minimum data needed to complete each transfer. No personal data is sold to third-party marketing organisations.

Cookies remember your session state and lobby preferences so pages load consistently. You can disable them in your browser settings, though some lobby features may behave differently without active session cookies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSultan122 Banking InfoTerms & Conditions

How sultan122 Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Help Desk Form

How We Protect and Manage Your Information

Your Privacy Policy Questions, Addressed

01 What personal data does sultan122 collect when I open an account?

02 Is my DANA, OVO, or GoPay payment information stored securely?

03 Can I request a copy of the data sultan122 holds on my account?

04 How do I ask sultan122 to delete my personal information?

05 Does sultan122 share my data with third parties?

06 How do cookies affect my sultan122 account and can I turn them off?

Privacy Policy

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