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Terms Conditions That Cover Your Account

Every account on sultan122 operates under these Terms & Conditions — they set out what you can do, what we can do, and how we handle everything in between.

Account Eligibility RulesDANA · OVO · GoPay DepositsWithdrawal & VerificationAccount Security & AccessJurisdiction-Dependent Access

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What These Terms Actually Cover

sultan122 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These Terms & Conditions apply to every interaction you have with sultan122 — creating an account, funding it through DANA, OVO, or GoPay, browsing the lobby, and requesting a withdrawal. By completing account registration, you confirm you have read these terms and that access is permitted

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under the laws of your region. We update these terms when our services change; the version shown on this page is always current. Your continued use of the account after an update means you accept the revised terms. If any section conflicts with local law where
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you are located, that local law applies to you. Disputes are handled through the process described in the Contact section. We do not restrict account creation based on device type — you can open and manage your account from Android or iOS — but eligibility depends
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on local law and the supported regions we serve. Players in Bekasi and elsewhere in Indonesia should verify that access is permitted in their area before registering. Deposits through DANA, OVO, and GoPay are processed under the payment terms set by those providers alongside our own;
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both sets of terms apply to each transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Account Rights

We hold account data only as long as necessary for the service and any legal obligations. You can request a copy of the data we hold, ask us to correct it, or close your account through the account settings page. Security on every session uses SSL encryption; your login is protected by OTP verification sent to your registered contact. We do not share your account details or wallet information — including your DANA, OVO, or GoPay account references — with third parties except where required by law or to process your transactions.

Data Retention

Account data is kept for the period required by applicable law. Once that period ends, we delete or anonymise it. You can request deletion earlier by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification at login. Never share your OTP with anyone. If you suspect unauthorised access, contact support immediately and change your password from account settings.

Your Rights

You have the right to access, correct, or request removal of your account data. Submit a request through the help section or email support with your account ID and the specific action you need.

TERMS CONTACT PATHS

Reach Us About These Terms

If any section of these Terms & Conditions is unclear, or you need to raise a terms-related concern about your account, our support team handles these queries through the channels below. Response times depend on query volume, but account and policy questions are prioritised over general enquiries.

Common Questions About These Terms

These are the questions we see most often about how our Terms & Conditions work. If yours is not here, reach us through live chat or the help section.

These terms apply to anyone who opens an account on sultan122 and uses the lobby, deposits via DANA, OVO, or GoPay, or requests a withdrawal. Access depends on local law and eligible regions.

We can update these terms when our services change. We will make the updated version available on this page. Continued use of your account after the update date means you accept the changes.

Where a clause conflicts with local law in your region, the local law takes precedence for you. The rest of the terms remain in effect for everything local law does not address.

You can request account closure or a copy of your data through account settings or by contacting support. Include your account ID so the team can locate your records quickly.

We only share wallet references with the payment provider to process your transaction. We do not sell or share your financial details with unrelated third parties under any circumstances.

Contact our support team through live chat or email with your account ID and a description of the issue. Account and policy disputes are reviewed by our team, with escalation paths available if needed.

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